It Support - SolutionDots Consultancy - SDC

Managed IT Support

No matter your business size or IT setup, our award-winning support team is here to help you every step of the way.

Take your IT to the next level—are you ready?

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Proactive IT Support That Powers Your Business

At Infotenix, our managed IT support goes far beyond basic troubleshooting. We don’t just wait for problems to happen—we actively monitor, maintain, and improve your systems to keep your business running at its best.

Today’s IT support is about more than rebooting computers or resetting passwords. It’s about helping you build a smarter, more efficient IT environment that supports growth and innovation.

We act as an extension of your team—providing proactive, tailored solutions that boost productivity, strengthen security, and align your technology with your business goals.

Remote IT Support
IT Asset Management
On-Site & Desk-Side Support
24/7 Infrastructure Monitoring
Reliable Network Management
Planned Maintenance
IT Strategy & Planning
Secure Backups & Protection
Regular Updates & Patching
Clear Monthly Reports
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Emergency IT Problem?

Experiencing a critical IT problem? Our rapid response team is on standby to act immediately—whether it’s a system failure, network outage, or another urgent technical issue. We deliver fast, dependable solutions to get your systems back up and running with minimal downtime.

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Managed IT Support

Our Managed IT Support services are trusted by businesses across diverse industries, providing reliable and consistent results.

70%+

Reduction in IT Costs

99.9%

Uptime Guarantee

24/7/365

Managed IT support

Our average response time depends on your service plan. For critical issues, we aim to respond within minutes, and most problems can be resolved the same day either remotely or on-site.

Yes, we provide both. Most issues can be resolved remotely through secure connections. For hardware-related or complex issues, our technicians can visit your office on-site.

Absolutely. We help configure, troubleshoot, and secure email systems, whether it’s Outlook, Microsoft 365, Gmail, or any business email service.

A slow computer can be caused by multiple issues such as lack of memory, outdated software, malware, or hardware failures. Contact us and we’ll diagnose and resolve the issue efficiently.

Yes. Our technicians are experienced in handling Windows PCs, Mac computers, servers, and a wide range of operating systems.

We provide network troubleshooting, router configuration, firewall setup, and bandwidth optimization to ensure a stable and secure connection for your business.

Yes, we offer professional data recovery solutions. Depending on the case, we can recover data from crashed systems, corrupted drives, or cloud backups.

Yes. We implement antivirus solutions, firewalls, patch management, multi-factor authentication, and employee security training to protect your business from cyber threats.

Yes. We provide flexible monthly and yearly IT support plans tailored to your business needs. This helps prevent downtime and ensures your systems run smoothly at all times.

We provide end-to-end IT support including troubleshooting hardware and software issues, network setup and maintenance, cybersecurity solutions, cloud services, data backup & recovery, email support, and remote as well as on-site assistance.

Get in Touch for Expert IT Support

With deep expertise in secure managed services and cost-effective IT transformation, we’re the reliable, long-term partner your business can depend on.

We’re just a call or email away.

+44 7400 000346

info@solutiondots.com

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