How to Keep Patients Engaged with Healthcare Information System?
- HIS (Hospital Information System) September 12,2018
Healthcare department needs special consideration because we can’t compromise on it. This is not only the responsibility of healthcare providers or hospitals but working together may positively help in improving health. Today, technology has enabled patient engagement to improve their contribution. Healthcare information system is continuously supporting doctors, staff and patient engagement. Such engagement is supportive of the decision-making process and improves outcomes.
Today there are wide-range of healthcare management system development companies are available in to equip hospitals and clinics with the right tools. They’re offering several technologies related to the health industry and patient engagement.
Does Patient Engagement Important?No one can guarantee life and health, but doctors try their best to retain patients. Every time after a successful checkup, no one can say will they see that patient again or not. But still, we can hope for the best and technology can support us in keeping the patient engaged as well as connected. Technology providers have offered wide-range of tools in the form of patient engagement software, online appointments, exercise monitoring etc. These tools are also supportive in calculating care duration and time management. It completely depends on you, how effectively HIS can be used. It is important because it keeps the doctors and patient connected and current situation of patients could be deeply understood and reviewed.
How Healthcare Information System Supports in Patient Engagement?A healthcare information system is not a single module but a complete suite that works as a bridge for the healthcare center and patients. Here is a quick overview of its features to demonstrate how it supports?
Online Appointment SettingVisiting the hospital and getting an appointment with a doctor may consume a lot of time. Sometimes the patient’s current condition can’t afford to wait for a long time. So, healthcare information software offers an easy and effective way to set appointments. You can set an online appointment to your doctor and system will automatically plan a complete schedule for them. Once an appointment is set, patients will get a reminder in the form of email or text message. So, they’ll not miss their meeting. This online appointment feature frees up the front desk officer. A further benefit of this feature is:
- Patients may easily checkout once, the appointment is successfully set
- Automatic appointment reminder can be placed
- Patient can easily check-in and checkout
- Effective healthcare information solution enables easy cancellation and eliminates the hassle
Social ConnectivitySocial media is not a new thing, most of the teenagers and people of different ages are internet-obsessed. Whether we talk about teenagers or grandparents, everyone has an appearance on social media. An effective software solution helps in keeping the patients through social media. Patients can contact the physician and hospital staff for their queries through social media.
- Social Media can be a showcase of healthcare center culture
- Allows patient to interact with staff out of hospital and clinic
- Gamify engagement is allowed through drawings and challenges
Patient Satisfaction MeasurementHealthcare tools help the physician in answering a lot of important questions that couldn’t be ignored i.e.:
- After therapy was the patient progressing?
- Whether the therapy treatment suites for patient or not?
- Is there any need to change the process?
Automate EngagementPractice and regular communication keep patient engaged and proactive. Consistent communication supports not only increase engagement and but also gives a peace of mind to the patient. In discharge, they’ll be able to understand whether more treatment is needed or not. Healthcare engagement solution keeps complete patient record start from their check-in till out-come. Healthcare free seminars and newsletters are also supportive in keeping patients engaged through the healthcare plan.
E-healthcare centers have to enhance patient care engagement. They can’t just relay to available technology but should also be focused on different cultural shifts. Administration needs to define a set of rules according to the challenges of healthcare centers. They need to be prepared with:
- Effective healthcare information system
- Workforce monitoring
- Operational processes
- Define ease of communication
- Manage shift behavior